
Employee Coaching & Training
January 25, 2023
Training, beware of false good ideas
Training employees is an excellent practice. The goal can be to train on a new tool, to develop managers’ skills or to impact the company’s retention rate. However, it is important to choose your training carefully. Therefore, when it comes to training, you must beware of false good ideas.
Making contact
Last week I was contacted via Linked in by a person who wanted to set up training for his teams. Excellent idea you may say. At least that’s what I thought when I received the contact. At Iceberg Management, we systematically offer a first meeting totally free of charge and without obligation in order to discuss with the client. This exchange allows us to identify more precisely the client’s expectations, which then allows us to make a customized service offer. It was during this call that I realized that the training project, as thought by this person, was a bad idea.
The learning objectives of a training
As the client and I progressed in the conversation, I realized a critical pitfall. The client had little time and wanted to talk about many things. She wanted her employees to improve their communication, feedback, and time and priority management. At the same time, she wanted her teams to develop their management skills, learn to make decisions as a team and delegate more easily. Six major training themes in total. The challenge was that each of these topics deserved at least a specific dedicated content and a training course of its own.
Developing a training content
At Iceberg Management, we frequently develop content specifically for our clients in order to perfectly meet their needs and issues. We do not approach our feedback training in the same way when we intervene in a law firm or in a school board. However, even though we customize and adapt to the daily realities of our clients, we design our training content with a real learning logic. We combine different methods in order to meet the andragogical criteria that adults learn in different ways.
So we can’t condense six training topics into half a day, or even a full day. And if we did, the learning retained by participants would unfortunately be minimal.
Meeting training needs
The client and I discussed the topic at length and agreed to go in stages. Communication was a key issue for her. As a result, we designed training content dedicated to this topic in which we were able to incorporate the practice of feedback. Having this foundation in place will allow us to develop future interventions with the teams. In a second phase, we will address team decision-making and delegation, both of which require harmonious and effective communication beforehand.
Meeting our clients’ expectations
Exploratory meetings are essential exchanges in order to build a solid relationship between the client and the consultant. Take advantage of this opportunity and make an appointment with us now so that we can discuss your training projects. We will be happy to answer your questions and explain our process.
We look forward to meeting you.
By Ophélie Terrien, MSc, PCC
Editor of the HR Espace Conseils blog – Iceberg Management

Ophélie Terrien, PCC
Certified Professional Coach & Trainer
Plan a connection callAdvice Centre
Discover more inspiring content
Find out how our methodology has transformed companies from different sectors. Each article is proof of our expertise.

Employee Coaching & Training
Manager & neurobiology: a big deal.
Transform your daily life through neurobiology and change management. Reduce stress, build confidence, and improve leadership. Interested? Contact me!

Employee Coaching & Training, Workplace Culture and Employee Retention
Preparing to be persuasive
Preparing to be persuasive, Monroe's Motivated Sequence is a technique for structuring persuasive talks that inspire people to take action

Employee Coaching & Training
Expatriation, 3 phases where the manager needs coaching
Coaching needs: Together, let's review the 3 phases of expatriation where the manager needs coaching.

Workplace Culture and Employee Retention
Do you retain your employees? La Cordée does.
Do you retain your employees? La Cordée does. A look at their experience in retaining employees despite financial difficulties.

Employee Coaching & Training
How to choose the right coach for your managers in 4 questions?
Find the right coach for you and/or your managers in 4 questions: define your needs, choose ICF coaches, theme, language, characteristics.

Recruitment & Employer Brand
Does the referral program always a winner?
Maximize opportunities by leveraging organizational culture through a referral program to attract talent and enhance employer brand.

Employee Coaching & Training
Iceberg Management, your partner towards performance
Iceberg Management digs deep with 5 options: training, facilitation, coaching, mentoring and mediation to help you achieve your goals.

Employee Coaching & Training
The emotionally intelligent influencer
How can we learn from social media and apply the same level of influence and be an emotionally intelligent influencer?

News & Editorials
Mobilizing hybrid and remote teams: a far from impossible challenge
The dominant office-based work model is changing. Teams must adapt to hybrid or remote work, requiring new leadership and management practices.

Employee Coaching & Training
Mediation to resolve conflicts in your team
Resolve conflicts in your team with professional mediation. Get a free one-hour consultation with a consultant from Iceberg Management.

Employee Coaching & Training
5 themes on which your managers would benefit from being coached
5 recurring themes on which I work with my clients and on which your managers would benefit from being coached.

Recruitment & Employer Brand
What is your HR employer brand identity?
Job offers are increasing, but candidates are more selective. It is important to strengthen the employer brand to attract the best talent.